Maintenance Requests
To submit a maintenance request, simply click on the login button which will take you to your tenant portal. Once you are logged in, click on the maintenance tab at the top of the screen, (see image below) and make your request. Your property manager or a maintenance technician will be with you shortly to schedule the repair.
EMERGENCIES
How To Submit A Maintenance Request
Before submitting a maintenance request, please be sure that you have completed troubleshooting the issue. Click here for common maintenance issues that occur and some possible resolutions.
- From your online portal, you can select to request maintenance from either the homepage or the maintenance tab. Navigate to the Maintenance tab, and select Request Maintenance.
2. Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), and decide whether or not to give our maintenance team permission to enter with their key, then click Submit Request. On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select 3 or more time slots, then click Submit. You may also choose to give permission to enter if you cannot be available during business hours.
How To Check On A Maintenance Request
You can view the status of your maintenance request on the Maintenance tab. The status will range from ‘Received’ to ‘Technician Contacted’ to ‘Technician Scheduled’ to ‘Completed’. Select ‘Check Status’ for a detailed view of all communication sent to you and a status timeline of your request.
Lost keys
You are responsible for the cost to replace lost keys or lock-out services. If you need a key replacement during normal business hours, the cost is as follows:
- House Keys – The charge to re-cut a replacement key is $25.00.
- Common Area Keys (Pool/Clubhouse) – The charge to replace your lost key is $25.00 + any third-party fees charged by the HOA.
- Mailbox Keys – Most mailboxes can be re-keyed by our preferred vendor. If we are able to utilize their services, the charge to replace your lost mailbox key is $75.00. If it is a high security mailbox, you may be required to obtain a replacement directly from the Post Office and Tenant(s) would be responsible for any fees.
If you end up re-keying the property during non-business hours, you are required to provide us with a copy immediately.
Tenants are ALWAYS responsible for the following items:
- Replacing light bulbs, water filters, smoke alarm and/or carbon monoxide detector batteries
- Replacing furnace and air conditioning filters at least once each month, or more often when needed – If air filters are dirty at the time of move out, tenant will be charged an automatic $100.00 fee, plus the cost of replacing the air filter. Damages caused to the HVAC system by misuse or neglect (including dirty filters) will be billed to Tenant(s).
- All glass breakage shall be the full responsibility of the Tenant, regardless of causation
Potential charges to Tenant
- If a service call results due to the fault of the Tenant, Tenant’s guests, or vandalism, Tenant shall be responsible for the entire cost of the service call.
- Calls where no problem is found by the technician
- Missed scheduled appointments
- Any plumbing-line related charges resulting from or due to Tenant’s abuse or misuse of the plumbing system – this includes, but is not limited to, clogged drains due to placing anything other than toilet paper in the toilet (ex: flushable wipes are NOT to be deposited into the toilet).
How to Troubleshoot Common Issues
Many common issues can be potentially resolved by performing some simple troubleshooting steps.
If these steps do not resolve the issue, please contact us to arrange services of a certified professional, be it a plumber, electrician, or AC technician.
Troubleshooting circuit breakers involves several steps to identify and resolve issues effectively. Start by locating your circuit breaker panel and checking if any breakers have been tripped to the “off” position. If so, reset the breaker by firmly pushing it to the “on” position. Pay attention to any unusual sounds or smells, as these may indicate a problem with the breaker or the electrical system. If a breaker continues to trip repeatedly, it could be due to an overloaded circuit, a short circuit, or a faulty appliance. Try unplugging devices from the affected circuit and resetting the breaker to see if it holds. If the problem persists, it’s essential to investigate further or consult a licensed electrician to identify and address the underlying cause, as working with electrical systems can be hazardous without the necessary expertise. Additionally, regular maintenance, such as tightening connections and keeping the panel clean, can help prevent future issues with circuit breakers.
When dealing with an AC/heating outage, start by checking the thermostat settings to ensure they are correctly configured for the desired temperature and mode (cooling or heating). If the thermostat seems fine, inspect the circuit breaker or fuse box to see if any switches have been tripped or fuses have blown. Reset any tripped switches or replace blown fuses, but always exercise caution and, if unsure, consult a professional technician. Next, check the air filter for any clogs or dirt buildup, as a dirty filter can restrict airflow and cause the system to malfunction. Additionally, inspect the outdoor unit for any debris or obstructions that may be blocking airflow. If the issue persists, it’s best to contact a qualified HVAC technician to diagnose and resolve the problem, as AC/heating systems involve complex components that require specialized knowledge for troubleshooting and repair.
Troubleshooting an air conditioner that isn’t cooling effectively starts with checking the thermostat settings to ensure it’s set to cool and the temperature is lower than the current room temperature. Inspect the air filter for dirt and debris; a clogged filter restricts airflow and can reduce cooling efficiency. Clean or replace the filter if necessary. Next, examine the outdoor unit for any obstructions such as debris or foliage that may be blocking airflow. Ensure the vents and registers inside the home are open and unobstructed to allow proper air circulation. If these steps don’t resolve the issue, check the condenser coils for dirt or ice buildup; clean the coils gently and ensure they’re not frozen over. Low refrigerant levels or a malfunctioning compressor could also be causes, requiring professional HVAC service to diagnose and repair the unit effectively for optimal cooling performance.
Replacing an air filter is a straightforward yet crucial maintenance task for ensuring efficient operation of your HVAC system. Begin by locating the air filter, usually found behind a grate on the return air duct near the furnace or air handler. Turn off the HVAC system to prevent dust and debris from circulating during the replacement process. Remove the old filter carefully, noting its size and airflow direction (usually indicated by arrows on the filter frame). Insert the new filter in the same orientation, ensuring it fits snugly but without bending or forcing it into place. Close the filter access panel securely and switch the HVAC system back on. It’s recommended to replace filters every 1-3 months, depending on usage and the type of filter, to maintain air quality, efficiency, and prolong the life of your HVAC equipment.
Troubleshooting smoke alarms begins with verifying the power source; ensure the alarm has fresh batteries or is properly connected to the main power. Test the alarm by pressing the test button to confirm it emits a loud sound. If the alarm doesn’t respond, replace the batteries and retest. Clean the smoke alarm regularly by gently vacuuming around the openings to remove dust and debris that can interfere with its sensors. Ensure the smoke alarm is installed in the correct location, typically near bedrooms and on each level of the home, as per manufacturer instructions. If the smoke alarm still malfunctions or emits false alarms, it may indicate a faulty sensor or wiring issue, necessitating professional inspection or replacement of the unit to maintain safety and reliability.
When troubleshooting a hot water heater, start by checking the power source, whether it’s electric or gas. For an electric heater, ensure that the circuit breaker hasn’t been tripped and that the heating element is functioning correctly. If it’s a gas heater, make sure the pilot light is lit and the gas supply valve is open. Next, examine the thermostat settings to ensure they are adjusted correctly for the desired water temperature. If the heater is still not producing hot water, check for any leaks in the plumbing connections or around the tank itself. Additionally, flushing the tank to remove sediment buildup can improve performance. If these steps don’t resolve the issue, it’s advisable to contact your property manager so they can call a professional plumber for further diagnosis and repair, as working with gas or electrical components can be dangerous without the proper expertise.
When troubleshooting water issues, it’s crucial to start with a systematic approach to identify and address the problem effectively. Begin by checking for visible signs of leaks or damage in plumbing fixtures such as faucets, pipes, and toilets. Look for puddles, dampness, or discoloration on walls, ceilings, or floors. If no visible leaks are found, examine water pressure by testing multiple faucets to ensure consistency. Low water pressure could indicate clogs or issues with the water supply line. Next, assess water quality by tasting, smelling, or visually inspecting the water for cloudiness, odor, or unusual taste, which might suggest contamination or a filtration problem. Additionally, verify the functionality of water-using appliances like dishwashers and washing machines to ensure they’re operating correctly and not contributing to the issue. If problems persist or if you’re unsure about how to proceed, contacting a professional plumber or water treatment specialist is advisable to diagnose and resolve the issue promptly.
Troubleshooting a dishwasher typically involves several steps to identify and resolve common issues. Start by ensuring the dishwasher is plugged in securely and that there are no tripped circuit breakers affecting its power supply. Check the door latch to ensure it closes properly, as a faulty latch can prevent the dishwasher from starting. Inspect the dishwasher’s drain hose and filter for any clogs or debris that might inhibit proper drainage; clean these components thoroughly if necessary. If dishes aren’t getting clean, ensure they are loaded correctly and not blocking the spray arms. Additionally, verify that the detergent dispenser is functioning correctly and using the right type and amount of detergent. For persistent problems like leaks, unusual noises, or error codes on the control panel, refer to the dishwasher’s manual for specific troubleshooting steps or contact a professional technician for further diagnosis and repair.
Troubleshooting garbage disposal issues can be straightforward with a methodical approach. Start by ensuring the disposal is powered on and plugged in, checking for any tripped circuit breakers or blown fuses that may interrupt its operation. If the disposal makes a humming sound but doesn’t spin, it likely needs to be reset; locate the reset button underneath the unit and press it firmly. For blockages causing a jam, use an Allen wrench to manually rotate the disposal blades from underneath the sink to dislodge any trapped items. Always remember to turn off the disposal and disconnect power before attempting any manual intervention. If these steps don’t resolve the issue, inspect the drain for clogs and run water to see if it drains properly. Persistent problems may indicate a mechanical issue that requires professional attention from a plumber or appliance repair technician.
Troubleshooting a sink involves addressing issues related to drainage, leaks, or clogs. If the sink drains slowly or is completely clogged, start by using a plunger to create suction and dislodge any blockages in the drain. For persistent clogs, a drain snake or auger can help clear deeper obstructions. Check the sink trap—the U-shaped pipe under the sink—for debris or buildup that could impede water flow; clean it out if necessary. Inspect the faucet and connections for leaks; tighten fittings or replace worn washers as needed to stop leaks. If the sink continues to have drainage problems or leaks persist despite these efforts, it may be a sign of a more serious issue in the plumbing system, necessitating professional assessment and repair to ensure the sink operates efficiently and without leaks.
Troubleshooting mold issues requires a thorough approach to identify the source, extent of growth, and conditions promoting mold development. Start by inspecting areas prone to moisture accumulation such as bathrooms, kitchens, basements, and around windows. Look for visible signs of mold growth like black spots or patches on walls, ceilings, or other surfaces. Address any water leaks or seepage promptly as these create ideal conditions for mold growth.
Improve ventilation in humid areas to reduce moisture buildup. Use exhaust fans, open windows when possible, and consider using a dehumidifier if humidity levels indoors are consistently high. Ensure proper insulation to prevent condensation on cold surfaces.
Clean affected surfaces with soap and water, and use commercial mold removal products or a mixture of bleach and water (1 cup bleach to 1 gallon of water) for non-porous surfaces. Wear protective gear such as gloves and a mask to avoid inhaling mold spores.
Inspect and clean HVAC systems regularly, as mold can spread through air ducts. Replace filters as recommended by the manufacturer and consider having air ducts professionally cleaned if mold growth is suspected.
If the mold problem is extensive or if you have health concerns, consult with a professional mold remediation service. They can conduct a thorough assessment, identify the type of mold present, and recommend appropriate measures to safely remove the mold and prevent its recurrence.