Common Maintenance Issues
Quick guidance on the most common maintenance situations. Always submit a formal request through your portal for any issue.
HVAC / Air Conditioning Not Cooling
1. Check thermostat is set to COOL and temperature is below current room temp. 2. Check the air filter , a dirty filter is the #1 cause of poor cooling. Replace if it has been more than 60 days. 3. Check circuit breakers. 4. If none of these resolve it, submit a maintenance request and call the office if temperatures are extreme.
No Hot Water
1. Check the water heater pilot light (gas units). 2. Check circuit breakers (electric units). 3. If the water heater is off and will not restart, submit an urgent maintenance request. We treat “no hot water” as an urgent repair.
Clogged Drains / Toilet
1. Attempt to plunge the toilet or drain. 2. Do not use chemical drain cleaners in properties with older pipes , submit a request instead. 3. For a sewage smell with no visible clog, submit a request immediately , this can indicate a venting issue.
Electrical Outlets Not Working
1. Check the outlet for a GFCI reset button (common in kitchens, bathrooms, garages). Press reset. 2. Check the circuit breaker panel. 3. If the issue persists, submit a maintenance request. Do not attempt to open electrical panels.
Pest Issues
Routine pest control (ants, roaches, spiders) may be your responsibility depending on your lease. Check your lease terms. For severe infestations, bed bugs, or wildlife/rodents, submit a maintenance request , these are typically owner-handled.
Roof / Water Leaks
Submit an urgent maintenance request immediately and move any belongings away from the affected area. Take photos. Do not attempt to repair a roof leak yourself.